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So we have a couple of admins on our LIVE environment. Just the other day they suddenly could not get into the Mobile version of the LIVE environment. After some checking it was only admin users as other user roles did not have an issue getting into the LIVE environment. It was also noted that the same admin users could get into other environments on mobile where they had same user roles. While they are being blocked on Mobile they can get in through computers using online URL. The error message is: "Server returned an error you have insufficient rights to access the object (FS642000)" Does anyone have a clue on why only this one environment is affected, and only mobile version, even though we have not changed anything about this environment in the days before this error occurred?
I have a colleague who got this same error message, but I wasn't able to reproduce it in my environment.
The solution for her had something to do with the Internal User role.