There is already the “official” Acumatica User Group over on LinkedIn (click here).
But I’m also running AUG (An Acumatica User Group) here as a supplement, not as a replacement. I like to think of the LinkedIn user group as being like informal “bar” conversation and this user group being like “classroom” conversation.
The idea here is to go deeper on the product, not just about Acumatica in general.
The Forums here can be easily indexed by Google so people searching for help can find the Topics easily. LinkedIn is more like a “walled garden” with a lot of great content, but it can be difficult to search and find what you are looking for.
The Forums here are also mobile friendly which is very important to me. I like to be able to look at things when I’m on the go. Here is a screenshot of me using the AUG Forums on my phone (click here).
I began these forums with a focus on reporting, but then I realized that we could do more. So I expanded them. There are still the Forums focused on reporting and I will keep them going because I believe that one of the top reasons why companies change ERP systems is that they are frustrated by the reporting that they get out of their current system and I want to help ensure that they don’t feel frustrated with reporting in Acumatica.
There are several forums currently available, with more to come in the future:
- Acumatica CRM Module
- Acumatica Finance Modules
- Acumatica Distribution Modules
- Acumatica Dashboards
- Acumatica Generic Inquiries
- Acumatica Analytical Report Manager (Financial Report Writer)
- Acumatica Report Designer
- Acumatica Import Scenarios
- Acumatica OData with Microsoft Excel and Power BI
- Velixo Reports for Excel and Acumatica (Financial Report Writer)
- Everything Else (for everything that doesn’t fit into one of the above forums)
The AUG forums are completely separate from Acumatica the company, so you can expect to get the truth, the whole truth, and nothing but the truth without any marketing spin when it comes to your questions about Acumatica. Transparency and honesty are highly valued here.
Speaking of transparency, traditional support models drive me crazy. When you ask a question to a support department, if you’re like me, then you’re probably thinking, “someone else must have asked this question before”. Why do the conversations have to be so protected. Why can’t they be public so everyone can benefit from them?
All conversations are public in AUG. That way everyone can benefit from the knowledge. If you need private consulting, feel free to contact me and maybe we can work something out.
Your Product Not Named Acumatica?
You might be working with a product that is not called Acumatica.
Maybe your product is called ACCEO, Lexware, MYOB Advanced, JAMIS Prime, or VISMA.
ACCEO, Lexware, MYOB Advanced, JAMIS Prime, and VISMA are known as “white-labeled” Acumatica products. Acumatica is the platform under-the-hood, but additional things have been built on top of the standard Acumatica application to fit the specific needs of a country or industry vertical.
Well, good news, since all of these products are built on top of Acumatica, the reporting tools are the same. Also, many of the core foundational modules are also the same. So you can still take advantage of the AUG Forums.
The white-labeling program from Acumatica is pretty cool because it extends the reach all over the world: ACCEO in Canada, Lexware in Germany, MYOB Advanced in Australia, and VISMA in Northern Europe. And there are more and more white-labeled applications popping up every year.
This kind of global reach creates for a lot of very interesting scenarios and I enjoy seeing the kinds of questions that come up in the AUG Forums.
A Word About Muppets
When you browse the AUG Forums, you may notice that there are a lot of posts from Muppets (Kermit, Piggy, Beaker, Gonzo, Fozzie, Scooter, Rowlf, and Animal).
Basically, I wanted a way to make posts even when no one is asking any questions. So that’s me posting as the Muppets and having conversations with myself.
I find that it’s a way for me to keep it fun.
If you don’t know the Muppets, this one minute video should get you up-to-speed (click here).
A Word From the Lawyers
The AUG Forums are a complete free-for-all. Any advice or recommendations that you receive here comes without any warranties or guarantees. Before following any advice received here, make sure to apply “common sense” to it first.
If someone makes a suggestion, you follow that suggestion, and something bad happens, you have only yourself to blame. You cannot go after someone and try to sue them for trying to help you out on a completely FREE community forum.
For “official” support, please call the Acumatica Support Department or your friendly Acumatica Partner.
The AUG Forums are a place for sharing information and helping one another in the Acumatica Community. This is not a place for generating lawsuits.
That said, the legal team hopes you enjoy using Acumatica as much as they do. It has reduced their time needed to bill clients by as much as 53.7%. You just won’t find any of the lawyers posting their questions in the AUG Forums because they aren’t allowed to bill for their time. Note: This paragraph is completely fictional.
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Finally, for some stats about AUG, checkout this Power BI report: